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FAQ

General & Booking

Everything you need to know about our free collection service, coverage areas, and managing your booking.

Absolutely. We collect directly from your doorstep completely free of charge. There are no hidden fees for donors—our goal is to generate funds for charities, not charge you.

Not necessarily. You can leave your bags in a safe, dry place (e.g., porch, shed, or with a concierge). Just select "Outside the front door" or leave a note in the instructions field when booking.

FAQ

Donation Guidelines

To ensure your donation generates maximum funds for our charity partners, please review our list of accepted items and condition requirements.

We gratefully accept clean and wearable adult & children’s clothing, paired shoes, handbags, belts, accessories, linen, and small bric-a-brac items.

We cannot accept dirty or damaged clothing, duvets, pillows, cushions, large furniture, carpets, or large electrical appliances. Please check our full "What We Collect" section for details.

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